So you have a website, everything seems to be working until it’s not. What do you do?

First of all there are several reasons why a website goes down, but when it does you want to look at the quickest way to get it back up again. However, many times your website was created by someone else so now what do you do? Hopefully your webmaster is still in business and you have their number handy to call. But many times we find that’s not the case. Most folks have their website created and then they simply move on. But who’s manning the back-end of your site? Is it YOU and have you ignored your site for some time until one day it goes down?

Here’s the thing, there are many website platforms out there who have support to help you along the way. But if you don’t even know how to contact support or even know who your website is hosted with, you may be barking up a very tall tree.

We find that in many cases most are not even aware of what a hosting piece is or where to find it. Nor are they aware of who to call when their site goes down. So, here are a few tips to help you avoid this issue and get the info you need.

  • When you have your website built always, always get the back-end access info. This means the username/password.
  • Find out where your website is hosted. Is it with GoDaddy, Blue Host, Host Gator, Site Ground, Wix, Square Space, Weebly find out and get the account info from your webmaster.
  • Who is your domain housed with and is it under your name or your webmasters name. This is really important info to know.
  • Once you find out who your website is hosted with get the support number or who you can contact when or if your site should go down.
  • If your site was built on the WordPress platform you want to ensure your plug-ins, theme, and WordPress version is updated at least 2 – 3 times a month.

Now this may seem like a lot to take in, but here’s the deal. If your website goes down it’s your responsibility to find out the next course of action. This can mean one of the following:

  • Contacting your old webmaster.
  • Contacting your hosting company.

Because this is where you start before you start to panic. And no, it’s not up to another webmaster to fix it for you. If you can, go back to your original webmaster. Many times they keep copious notes and will be able to help you fix it quickly. Either way it’s up to you to keep the following information handy at all times:

  • Webmasters contact info.
  • Your hosting companies info.
  • Username/Password for the back-end of your site.

Regardless of whether your website is humming along or goes down it’s up to you to take the action needed to get your site back up and running for your business. If you have a webmaster who maintains your site for a monthly fee, this is an easy fix. If you don’t, maybe it’s time to find a company who provides website maintenance to help you manage your site.

Before you start to complain and moan, “Why me?” get and keep your info in one place for safe keeping.

Here’s to your business success,

Katrina Garcia

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