Q/A

We get it. You want a look around before you decide to go with us for your web and membership site design. So we’ve pulled together some questions asked by many of our client’s to help you decide if we are good fit or not.

How to find the right webmaster for your project.

First of all, let’s explain what a webmaster is before we move on. A webmaster is someone or company that handles the build, and many times, the maintenance of your website. They have access to both the front and back end of your website. So when you are looking to find the perfect webmaster, it simply comes down to these key things:

Their listening skills. Are they hearing what you want. The colors, images, and content you want to convey to your audience.
They put things across in terms you can understand, not shop talk or acronyms only known in the webmaster underworld. (Not really, but it can seem that way.)
They give you access to your site and help you understand it all.
They don’t hold your info hostage: Domain name and hosting account. Which many of our client’s have shared.

We are simply here to help you get the web and membership site you want.

What do I need to get started?

Good question. Many times your company may be going through changes or you may just be starting. Either way, you want a cohesive site that tells your story. We recommend you have the following in mind:

Why you started your company in the first place.
Your contact info. Name/phone/address/email. The more info you give the easier it is for your client’s to get a hold of you.
A brief bio about you and a professional picture of yourself.
Products and/or services you provide.

This is a good starting point.

What type of technical stuff should I be providing?

We simply need access to your current domain and hosting that your website will reside. If you don’t have one, we can work to get one in place for you.

What do you mean when you say hosting piece?

Essentially this is where your website will reside so that your audience can see it. There are many providers out there, but here are a few you my recognize:

GoDaddy
1&1
Blue Host
Host Gator
Site Ground
Web.com
WP Engine
GreenGeeks

There are more out there, but these are just a few of the most popular.

What's a domain name?

The domain name is the address of your website or naming feature so your target audience can find you. Let’s break it down:

http(s) – is like the engine of a car. If you don’t have this piece, you’re car won’t start. Same thing for your website. It’s the engine that allows your site to run on the World Wide Web.

WWW – As with a car, you can’t move the car without wheels. That’s what the World Wide Web does. It moves your site out to the masses to see.

URL – This is like the address of your home, it’s the address of your site so that your target audience can find your website.

When you put all these together you get: HTTP://www.YourCompanySiteName.com.

The com, org, net…..are the zip codes of your site. But we recommend you try your best to stick with a .com option making your site that much easier to find for your target audience, customers, clients, patients…..etc.

Can you get all the back end stuff set up for me?

Absolutely. We are always happy to help with this task to make it that much easier for you. And, we promise not to hold it hostage should you decide to go with a different webmaster later down the line. (But we know that you’ll love working with us so much, you’ll be staying with us for the life of your site. At least that’s our hope.)

What if I'm not a good writer and need your help writing the content?

Not a problem. We love writing content. We may have you go through a few questionnaires to get to know you and your business better in order to convey the best content for you and your audience, but we work to write audience grabbing content to pull your target audience in.

Why is there such a huge pricing difference between webmasters?

We don’t get this one either. But when many say, “you get what you pay for”, we don’t necessarily believe this to be true when it comes to web and membership sites. We’ve seen several sites where our client’s spent thousands of dollars to get set up. But if your audience never sees it or can’t relate to the info within, it’s simply a pretty online paper weight. All we can say is that we work to make our pricing competitive to the market and work to provide you with a site that works in getting you leads and new client’s.

How do you work regarding communications?

Upfront we work to contact you either via email or by phone. Keep in mind that many times we can get the info needed via email. But there are times when a phone call is necessary.

How quickly do you respond to requests?

Just like with anything, we work to get back to you within 24 – 48 hours. But there are times when things may fall through the cracks, just being honest here. However, we work our darndest to get back to you as soon as we can.

What makes you different from all the other web designer companies out there?

Granted, there’s a lot to choose from these days. But we find what really pulls us apart from most is that we put your client’s hat on and build a website with them in mind. Remember, for your client all they are thinking about is how you can help ease their pain, whatever that may be.

Do you have an affiliate program?

Not yet, but we are working to pull one together and will be announcing this via our social channels and here. We recommend you check back by the first of the year, as our goal is to have one in place by then.

Q/A